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ConnectWise ScreenConnect - Initiate RMM

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Effortlessly connect and control end-user devices from Freshservice tickets, streamlining support workflows.
Published by RCK Techiees Inc(about 1 day ago)
Free
Version 1.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Are you tired of wasting time navigating between different platforms to provide remote support to end-users? The ConnectWise Screenconnect RMM app integrated with Freshservice is here to streamline your support workflows and provide a seamless solution for remote access and control of end-user devices. Key Features of this app include: Effortless Remote Access: Initiate a secure remote session directly from within a Freshservice ticket with just a few clicks, ensuring quick and efficient support for end-users. Comprehensive Session Features: Enjoy essential remote session functionalities such as file transfer, chat, multi-monitor navigation, copy-and-paste, and technician desktop sharing to provide comprehensive support. Automated Session Logging: Automatically records and inserts session logs into the corresponding Freshservice ticket upon session closure, ensuring accurate documentation for future reference. Advantages of using this app are: Improved Support Efficiency: With seamless Freshservice integration and powerful remote access tools, this app helps in enhancing support efficiency, saving time and effort for technicians and end-users. User-friendly Experience: Enjoy a secure and user-friendly experience, making remote support a breeze for both technicians and end-users. Don't let the hassle of remote support slow you down. Install the RCK Techiees ConnectWise Screenconnect app today and experience the seamless integration and powerful functionalities that will elevate your support experience.
Configuration Instructions 1. Freshservice URL: Enter your Freshservice instance URL (e.g., https://yourcompany.freshservice.com) as displayed in your Freshservice portal. 2. Freshservice API Key: Log in to your Freshservice portal, click your profile picture in the top-right corner, navigate to "Profile Settings," and locate your API key below the "Delegate Approvals" section. Copy and paste it here. 3. ConnectWise ScreenConnect URL: Enter the base URL of your ConnectWise ScreenConnect instance (e.g., https://example.screenconnect.com). Ensure the URL is correct for your instance. 4. ConnectWise ScreenConnect API Key: Generate a random alphanumeric string in the format xxxxxxxxx-xxxxx-xxxx-xxxx-xxxxxxx using the "Generate" button above. 5. Install the RESTful API Manager extension in ConnectWise ScreenConnect, paste the generated string into the "RESTfulAuthentication Secret (custom)" option, and save the settings. 6. Click "Validate" to test the Freshservice and ConnectWise ScreenConnect APIs. 7. Click "Install" to install the app after successful validation.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
We are collecting the email from the end user
What is the purpose of collecting/processing the data?
We are collecting for app functionality
Does your app store any End-User data?
Yes
What End-User data does your app store?
We are collecting for app functionality
Countries where data is stored
United States
What is the purpose of storing the data?
We are collecting for app functionality
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AES Crypto Algorithm
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
AES Crypto Algorithm
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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