This custom-built app streamlines user provisioning by enabling real-time synchronization between Azure Entra Active Directory (AD) and Freshservice. Designed for IT administrators and service desk managers, the app automates the onboarding, role assignment, and deactivation of users reducing manual effort and ensuring accurate user data across platforms. Whether you need to provision agents or requesters, assign them to specific groups, departments, or workspaces in Freshservice, or simply keep your user base in sync with your organization's Azure Entra (AD) structure this app does it all securely and efficiently. By leveraging Azure Entra (AD) group memberships, the app provides a centralized way to manage identity and access across Freshservice, making your ITSM environment more agile, consistent, and compliant. Key Features: • Real-Time Sync: Instantly syncs user data whenever changes occur in Azure Entra (AD) groups, keeping Freshservice up to date. • Granular Group Mapping: Map Azure Entra (AD) groups to Freshservice groups, departments, and workspaces with fine-grained control. • Agent & Requester Provisioning: Automatically classify users as agents or requesters based on their Azure group memberships. • Role-Based Access: Assign Freshservice roles directly through Azure, reducing administrative overhead and human error. • Conflict Detection & Logging: Track sync operations, detect conflicts, and troubleshoot issues easily with transparent logging. • Secure Integration: Built with secure APIs and token-based authentication to maintain data privacy and integrity. • Scalable Architecture: Supports small teams to large enterprises with high user volumes and complex structures.