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MS Teams Agent Requester Chat

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Seamlessly integrate Freshservice with Microsoft Teams for real-time agent-requester chat within tickets, boosting collaboration.
Published by RCK Techiees Inc(about 21 hours ago)
Free
Version 1.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Is your team struggling with communication and collaboration between agents and requesters? Say goodbye to missed messages and delayed responses with MS Teams Agent Requester Chat. Key Features of this app include: - Seamless integration of Freshservice with Microsoft Teams - Real-time chat functionality between agents and requesters directly from a ticket - Automatic saving of chat history as a private note in the ticket's conversation thread Advantages of using this app are: - Enhanced collaboration: Agents and requesters can communicate effortlessly in real-time, leading to quicker issue resolution and improved customer satisfaction. - Streamlined workflows: With the entire chat history automatically saved within the ticket, all interactions are documented for future reference, making it easier to track progress and maintain accountability. - Increased productivity: By eliminating the need to switch between multiple platforms, this integration saves time and allows your team to focus on providing top-notch support. Don't let communication barriers hinder your support efforts. Install MS Teams Agent Requester Chat app today and experience the difference in your team's collaboration and productivity.
Prerequisites To install and authenticate the app, you need to provide the following input: Client ID • Navigate to the “Azure Active Directory” • Go to App Registrations (if you don’t have an existing App, create a new app registration) • Then open your App • Copy “Application (client) ID” Key (Secret Key) • Navigate to Azure Active Directory • Go to App Registrations • Then click “Certificates & secrets” on the left panel • Click on “New client secret” • Copy the Secret Key given as “Value”. Active Directory Domain • Navigate to Azure Active Directory • Go to Overview • Copy Primary Domain / Tenant Id. Steps to assign permissions 1. Navigate to Azure Active Directory 2. Go to App Registrations 3. Select your app 4. Go to API Permissions 5. Click on “Add Permissions” 6. Click on “Microsoft Graph” 7. Click on “Application Permissions” 8. Assign the following permissions to your app: Delegated Permissions i. User.Read ii. User.Read.All iii. User.ReadBasic.All iv. Chat.Create v. Chat.Read vi. Chat.ReadWriteAll viii. ChatMessage.Read Application Permissions i. Chat.Create ii. Chat.Read.All iii. Chat.ReadBasic.All iv. Chat.ReadWrite.All v. ChatMessage.Read.All vi. User.Read.All vii. User.ReadBasic.All viii. User.ReadWrite.All 9. Make sure you "Grant admin consent" for all the permissions you assign
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
We are collecting the email from the end user
What is the purpose of collecting/processing the data?
We are collecting for app functionality
Does your app store any End-User data?
Yes
What End-User data does your app store?
We are collecting for app functionality
Countries where data is stored
United States
What is the purpose of storing the data?
We are collecting for app functionality
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AES Crypto Algorithm
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
AES Crypto Algorithm
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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