Are you struggling with missed follow-ups and delayed customer engagements? Reopen Ticket Pro for Freshdesk is here to streamline your support processes and ensure no customer communication falls through the cracks. Key Features of this app include: - Scheduled Reopenings: Set tickets to automatically reopen at a future date and time. - Exception Handling: Exclude specific statuses from being reopened, such as Closed or Resolved. - Agent Notification: Add a public note when a ticket reopens to notify the assigned agent. - Dashboard View: Easily manage, filter, and search all scheduled reopenings from one centralized dashboard. - Credential Verification: Securely validate your Freshdesk domain and API key for added security. Advantages of using this app are: - Improved Efficiency: Schedule reopenings directly from the ticket sidebar, saving time and effort. - Enhanced Visibility: Gain insight into all scheduled reopenings for better management. - Enhanced Customer Engagement: Ensure that no customer communication is overlooked or delayed. With Reopen Ticket Pro, agents can schedule reopenings with ease, ensuring that no customer interaction goes unanswered. By automating the reopening process, agents can focus on providing excellent support without the worry of missed follow-ups. Don't let valuable customer interactions slip through the cracks - install Reopen Ticket Pro today and take control of your support processes.