With the Call Control app you can handle all your calls from within Freshdesk and you no longer have to search a contact or create a ticket manually. The Call Control app will do this for you automatically for all inbound and outbound calls so you can focus on helping the customer instantly. This will improve the customer's experience, help you be more efficient and handle more calls on a daily basis The key features are: - Full control over your call - Automatic customer searchand ticket creation - Pushing a ticket to your Freshdesk colleagues when forwarding a call Get started right away and experience how valuable this integration can be for you!