Loyally's RingCentral Premium CTI + AI App Features: View full demo here: https://youtu.be/iMkBHvubEsI - AI-Powered Call Transcriptions + Summaries: Instant insights with AI-powered call transcriptions and summaries for tickets. - Access Call Recordings: Easily access call recordings directly from tickets. - Flexible Ticket Creation: Manual or automatic creation for calls and SMS. - Enhanced Ticket Notes: Add detailed notes to existing tickets. - Streamlined Ticket Management: Automatic ticket pop on IVR input. - Efficient Contact Matching: Match contacts based on multiple phone number formats. - Comprehensive Caller Insights: Access caller ticket history in Freshdesk. - One-Click Dialing: Initiate calls directly from the Freshdesk interface. RingCentral RingEX Functionalities: - Hold: Place callers on hold during conversations. - Pause: Pause ongoing calls for temporary interruptions. - Transfer: Transfer calls to other team members or departments. - Mute: Mute your microphone during calls for privacy. - Voicemail: Receive and manage voicemail messages from callers. - Phonebook: Access a phonebook for quick contact reference. - Queue: Manage incoming calls in a queue for efficient call handling. - Change Status: Change your availability status to indicate your availability to take calls. Experience seamless integration and AI-driven capabilities with Loyally's RingCentral premium app for superior customer engagement within your Freshdesk environment. Ready to enhance your customer support? Get started with Loyally today!