Initiate conversations with Freshdesk contacts through RingCentral SMS and reply to Tickets instantly. Receive messages sent by customers within the Ticket of the respective customer. Connect with all your desired contacts in one go using RingCentral to send bulk messages from Freshdesk. Setup workflows in Freshdesk using webhooks for your required conditions to send automated messages using RingCentral. The Freshdesk admin can allow users to share a single RingCentral account. The admin can enable or disable users as and when required. Furthermore, track the usage of the application at any moment within Freshdesk. This way, you can easily manage all conversations using RingCentral without leaving Freshdesk.