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Risk Assessment for Change App

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Streamline change management with custom risk assessment questions & scoring in Freshservice.
Published by Freshworks(about 10 hours ago)
Free
Version 1.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Is your organization struggling to evaluate and manage potential risks before implementing changes? The Risk Assessment for Change app is here to help you standardize risk evaluation and improve decision-making in Freshservice. Key Features of this app include: - Configuring custom risk assessment questions and valid response options. - Assigning scores and ratings to identify the level of change risk. - Automatically capturing and displaying risk ratings within the Create Change page for better visibility. - Enabling consistent, data-driven change management decisions across teams. Advantages of using this app are: - Improved risk evaluation: By adding configurable questions and scoring options, the app helps standardize risk evaluation, ensuring thorough assessment before implementing changes. - Enhanced decision-making: The ability to assign scores and ratings enables you to identify the level of change risk, empowering better decision-making. - Consistent change management: With automatic capture and display of risk ratings, the app enables consistent, data-driven change management decisions across teams. Ready to streamline your change management process and improve decision-making? Install Risk Assessment for Change now and take control of potential risks before implementing changes in Freshservice.
Here is a quick step-by-step flow on how to successfully integrate and use the Risk Assessment for Change app. 1. Start Installation: - Log in to your Freshservice account and go to Marketplace Apps. - Search for the Risk Assessment for Change app and select it. - Click Install to open the app configuration page. 2. Configure your Freshservice account: - In the Connect tab, the Freshservice URL and API Key fields are auto-populated. You can update the API key, if required. 3. Configure questions: - Add risk assessment questions and define valid response values that will appear on the Create Change page. 4. Configure Risk assessment and rating: - Once the questions are configured, you can add values and score to collect the range of rating for each risk type. - Click Save. Your configured questions and ratings will now be visible on the Create change page. Detailed help article: https://support.freshservice.com/en/support/solutions/articles/50000011581-freshservice-integration-with-risk-assessment-for-change-app
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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