For businesses using Salesforce (for sales) and Freshdesk (for support), most of their customer details such as plan, revenue, LTV, Geo, account owner, title, billing etc are stored in Salesforce, support reps find it hard to switch between tools to get the required info while resolving customer issues. Freshdesk for Salesforce app saves the time and effort of the support reps, by automatically bringing the customer's contextual data stored in Salesforce right into Freshdesk. What kind of Salesforce data can be viewed in Freshdesk? Lead, Contact, Account, and Opportunity objects data that matches with the ticket requestor info How does it work? It automatically fetches the customer info who has raised the ticket in Freshdesk and does a smart search in salesforce to show the relevant info (Lead, Contact, Account, and Opportunity) in Freshdesk's ticket and contact detail pages