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Salesforce Case & Freshdesk Ticket Integration

Automate Freshdesk-Salesforce integration for efficient case management with mapped fields.
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Revolutionize your customer support workflow with our cutting-edge app. Seamlessly connecting Freshdesk and Salesforce, it empowers businesses to create synchronized tickets effortlessly, ensuring real-time updates and accurate data transfer. Manage cases seamlessly, update details effortlessly, and foster collaboration for a unified and efficient customer service experience. Elevate your support operations with our powerful integration.
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For detailed instructions on how to set up the "Salesforce Case & Freshdesk Ticket Integration" app, please follow the link below. This guide will walk you through the entire process, from logging in to Salesforce, creating a connected app, to configuring custom fields in Freshdesk. Ensure to follow each step carefully to successfully integrate Salesforce with Freshdesk. Doc Link :- https://nikqiktechnologies.freshdesk.com/support/solutions/articles/51000409150-salesforce-freshdesk-case-integration-by-nikqik
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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