Screendesk - Screen Recordings
Verified by FreshworksScreendesk: Resolve issues faster and enhance customer satisfaction within Freshchat with screen recordings and live screen sharing.
Published by Screendesk(about 24 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Are you tired of the back-and-forth with customers trying to explain technical issues? Screendesk is here to revolutionize your customer support experience.
Key Features of this app include:
- Screen recording: Request and collect screen recordings, how-to videos, browser metadata, console logs, and network information from customers. AI solver analyzes ticket details and documentation to resolve tickets faster.
- Live screen sharing & video calls: Start video calls from Freshchat, record and reuse video calls, and join calls instantly via browser.
- Freshchat Integration: Access past videos, request recordings, and start video calls directly from Freshchat.
- Security & Compliance: GDPR & CCPA compliant, restricted recording access, automatic data deletion, sensitive data masking, and SAML SSO.
Advantages of using this app are:
- Resolve issues faster: With screen recordings and live video calls, support teams can effectively troubleshoot and resolve issues in real-time.
- Enhance customer satisfaction: Provide personalized and human interactions through how-to videos and live video calls, improving overall customer satisfaction.
- Streamline support processes: With AI video summaries, search and reuse past videos, and automatic attachment of recordings to tickets, support processes are more efficient and organized.
Improve your support team's productivity and customer satisfaction by installing Screendesk today!
1. Enter your Freshchat API Key.
If your URL looks like https://yourcompany.myfreshworks.com, navigate to Admin Settings -> API Settings -> API details for chat -> Your API Key. If your URL looks like https://yourcompany.freshchat.com, navigate to Admin > CONFIGURE > API Tokens page and click the Generate Token button.
2. Enter your Freschat chat URL.
If your URL looks like https://yourcompany.myfreshworks.com then go to Admin Settings -> API Settings -> API details for chat -> Your chat URL. Example: screendesk.freshchat.com/v2 then enter screendesk. If your URL looks like https://yourcompany.freshchat.com then enter yourcompany.
More details available at https://docs.screendesk.io/integrations/freshchat
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
screen recordings, live video calls
What is the purpose of collecting/processing the data?
Maintain core service functionality
Does your app store any End-User data?
Yes
What End-User data does your app store?
screen recordings, live video calls
Countries where data is stored
France, Germany, United States
What is the purpose of storing the data?
Facilitate proper user interactions with the system and enable essential features that users expect from the service
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
Yes
What are the means of exporting this data?
Through the Screendesk dashboard
What measures are put in place to export the data?
All videos are exportable
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Our end-user data encryption at rest is implemented through Render.com's security infrastructure. Render.com employs AES-256 encryption for all customer data stored on their platform, providing enterprise-grade protection.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Our encryption methodology for data in transit employs industry-standard TLS (Transport Layer Security) protocols to establish secure connections between clients and servers. We implement TLS 1.2 and 1.3 with strong cipher suites that prioritize forward secrecy and authenticated encryption.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
We follow key OWASP guidelines including the OWASP Top 10, Secure Coding Practices, and Application Security Verification Standard to protect customer data. Our security implementation includes data encryption both in transit and at rest, secure authentication methods, and regular security testing aligned with OWASP recommendations. We also conduct ongoing vulnerability assessments and maintain strict access controls to ensure customer information remains protected against emerging threats.
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
You can customize your settings by visiting the settings section in your dashboard.
Log in to install this app
Enter your Freshwork's product URL to proceed
https://
Version History1.0 (August 2025)
No release notes found