Are you tired of the back-and-forth with customers trying to explain technical issues? Screendesk is here to revolutionize your customer support experience. Key Features of this app include: - Screen recording: Request and collect screen recordings, how-to videos, browser metadata, console logs, and network information from customers. AI solver analyzes ticket details and documentation to resolve tickets faster. - Live screen sharing & video calls: Start video calls from Freshchat, record and reuse video calls, and join calls instantly via browser. - Freshchat Integration: Access past videos, request recordings, and start video calls directly from Freshchat. - Security & Compliance: GDPR & CCPA compliant, restricted recording access, automatic data deletion, sensitive data masking, and SAML SSO. Advantages of using this app are: - Resolve issues faster: With screen recordings and live video calls, support teams can effectively troubleshoot and resolve issues in real-time. - Enhance customer satisfaction: Provide personalized and human interactions through how-to videos and live video calls, improving overall customer satisfaction. - Streamline support processes: With AI video summaries, search and reuse past videos, and automatic attachment of recordings to tickets, support processes are more efficient and organized. Improve your support team's productivity and customer satisfaction by installing Screendesk today!