ServiceNow Connector App
Verified by FreshworksEnable seamless collaboration across teams using ServiceNow for their service management.
Published by Freshworks(about 7 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
NOTE: The App will require the purchase of the Connector App Tasks Add-on from the billing page in your account and is available only for Pro & Enterprise customers.
The integration between Freshservice and ServiceNow offers service management teams enhanced visibility and efficiency when collaborating with multiple stakeholders. Admins can seamlessly create, update, and sync tickets between both systems using predefined recipes.
With the Freshservice and ServiceNow integration, agents can:
1. Create and update tickets between Freshservice and ServiceNow
2. Map custom fields across both systems
3. Select tickets for sync based on specific conditions
4. Define the workspace for tickets to be added or mapped from
5. Sync conversation notes
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000009991
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Here is a quick step-by-step flow on how to successfully integrate & use these two apps
STEP-1: Install your ServiceNow Connector app in Freshservice.
STEP-2: Configure the installed ServiceNow app.
Step-2.1: Choose an out-of-the-box Recipe.
Step-2.2: Customize or edit the recipe to map additional fields, add conditions, etc if required.
STEP-3: Understand the Overview tab to monitor usage.
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