This app integrates Freshworks AI Agents with Shiprocket to streamline and automate logistics operations. It equips AI Agents with the ability to manage the entire shipment lifecycle, from order creation and tracking to handling returns. This enables your support team to provide faster, more accurate shipping updates and resolve logistics issues with greater efficiency. Key Capabilities: - Find orders using a channel order ID or look up details for a specific order. - Track the real-time status of a shipment using its AWB code. - Create new custom orders, generate shipping labels (AWB), and schedule pickups. - Process order cancellations and create return shipments for customers. Use Case Ideas: - Live Tracking: A customer asks, "Where is my package?" The agent can instantly provide the latest tracking update. - Return Processing: A user needs to return an item. The agent can automatically create a return shipment and provide instructions. Getting Started: You'll need your Shiprocket API User Email and Password to set up the app. These are accessible under 'Settings > API > Configure' in your Shiprocket instance.