Simplify Shopify order management with AI-powered actions for AI Agents. This app integrates Freshworks AI Agents with Shopify to provide a powerful toolkit for e-commerce automation. It enables AI Agents to perform essential order management tasks—such as retrieving order details, processing refunds, and handling cancellations—directly within the Freshworks platform. This eliminates the need for agents to switch contexts, resulting in faster customer service and a more efficient post-purchase experience. Key Capabilities: - Retrieve a customer's complete order history or look up a specific order's details. - Process full or partial refunds for items in an order. - Cancel orders and provide a reason for the cancellation. Use Case Ideas: - Order Status Inquiry: A customer asks, "Where is my order?" The AI Agent can provide the current fulfillment status and tracking information. - Self-Service Returns: A user says, "I'd like to return an item." The agent can guide them through the process and initiate the refund. Getting Started: To get started, you will need your Shopify store name (e.g., "your-store" if your URL is your-store.myshopify.com) to initiate the authentication process.