Start by creating a Simplesat account and start a free 14-day trial here: https://app.simplesat.io/signup/ Add your Simplesat survey to Freshservice - Create and build a new survey - For the delivery option, choose External email embed, and then Freshservice - Copy the survey code - Paste the survey in the notification email (we recommend using the existing email that gets sent when tickets are solved) - Read the full documentation on embedding Simplesat surveys in Zendesk: https://help.simplesat.io/en/articles/2401503-add-a-simplesat-survey-to-freshservice Activating Freshservice integrations - The Freshservice integrations can be activated in your Simplesat account here: https://app.simplesat.io/settings/integrations/364/ - On the integrations page, you can enable a number of features, including updating the customer custom fields with rating details, creating follow-up tickets from feedback, pulling ticket details, adding notes to rated tickets, updating tickets with custom fields and rating details, and updating of tags in ratings and sentiments. - Read the full documentation on integrating Simplesat with Freshservice: https://help.simplesat.io/en/articles/6186229-freshservice-integrations If you have any questions at all, please don’t hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team here: https://www.simplesat.io/demo/