SLA Reminder
Verified by FreshworksAutomate reminders on ticket status before it breaches the service level agreement (SLA) due date.
Published by Freshworks(about 3 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Freshservice integration with the SLA Reminder app enables IT teams to set up automated reminder emails for incidents or service requests before it breaches the SLA, which helps agents resolve issues before the due date. The app allows you to set the time, recipients, groups, priority, and other details for the SLA reminder email notifications.
Multiple reminder emails can also be set up to ensure agents receive periodic due date reminders and resolve tickets well in advance.
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000010728-freshservice-integration-with-sla-reminder
200+ installs
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1. On the Installation page, verify your login with the domain name and API key.
2. Now choose the email ID from which the escalation email should be sent.
3. Fill in the required fields. You can add various placeholders to the email body, as required.
4. Choose the recipient category for the escalation email from the “Applicable for” dropdown list. You can then create multiple email templates to suit each sub-category. Note: The primary category setting is common for all emails.
5. You can now install the app, and the SLA reminder email will be sent to your agents.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History4.0 (August 2025)
We've added OAuth support for secure and seamless authentication with Freshservice.
3.0 (August 2024)
Bug fixes and enhancements.
2.0 (August 2024)
No release notes found
1.0 (August 2024)
No release notes found