The Snowflake Connector App integrates with Freshchat/CSS, providing agents and admins with data from your Snowflake Data Warehouse. The app includes two components: 1. Ability to enrich contact and company information from/to Snowflake 2. Ability to push analytics reports from Freshchat/CSS into a Snowflake DB. Benefits: Improved Data Accuracy: By synchronizing data between Freshchat/CSS and Snowflake, you can ensure that your customer and company information is always accurate and up-to-date. Centralized Data Management: Keep all your important customer and support data in one place, making it easier to manage, analyze, and derive insights from your data.