SparkTG CTI is a cloud-based contact center solution for enhanced workforce collaboration and superior customer service. This integration helps in providing a better customer experience with complete caller information in real-time on Freshdesk via SparkTG. Currently this app supports all the basic functionalities like Make Call, Click To Dial, Send SMS, Hold/Unhold and Hangup call and many more features are in the pipeline. Real time events as well are integrated which keeps you aware of the current state of the call as to whether you are receiving an inbound call, whether the phone is ringing, customer has picked up the call or not etc. For more details, connect with us on - https://sparktg.com/