Introducing the ultimate customer service solution: the Square-Freshdesk integration app. With this app, your Freshdesk agents will have all the information they need to provide top-notch service to your customers. They'll be able to view customer order history, see detailed information about past orders, including shipping and billing addresses, and even items purchased. Plus, they'll have the power to perform key actions such as issuing refunds and downloading invoices as PDFs. Say goodbye to the hassle of switching between multiple systems, and hello to streamlined customer service with the Square-Freshdesk integration app. Key Features: - Order history and details: Agents will be able to view customer order history, see detailed information about past orders, including shipping and billing addresses, and items purchased. - Refund management: Agents will have the ability to process refunds for customers directly from the Freshdesk interface. - Invoice management: Agents will be able to download invoices as PDFs, and also have the ability to resend invoices to customers. - Order tracking: Agents will be able to track the status of customer orders, including shipping and delivery information. - Customer profile integration: Agents will be able to view customer profile information, including contact information, past orders, and purchase history. - Real-time synchronization: The app should be able to sync customer and order data from Square to Freshdesk in real-time, so agents always have the most up-to-date information. - Search and Filtering: Agents will be able to search and filter customer and order data by various fields, such as order status, date, customer name, and more.