StoryXpress
Verified by FreshworksReduce time spent on queries by making videos a part of your solutions.
Published by support(about almost 5 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
StoryXpress
Initially launched as a product video creation tool, StoryXpress has now evolved into a one-stop video marketing platform used by thousands of businesses worldwide.
What can you do with StoryXpress Freshchat Support App?
By integrating the two platforms, you can directly share videos you created, recorded, or uploaded on StoryXpress from within the Freshchat app. Videos will help you engage customers, solve queries faster and amplify growth.
How does the app work?
Our app is built to help you communicate more effectively with your customers through videos.
1. Navigate to any conversation
2. Click the StoryXpress Icon available below the message editor panel.
3. A side modal will appear, select any video you want to share.
4. Your video link along with the video name will now be visible on the reply box.
Once everything is in place, you can share the video instantly.
Setting up the StoryXpress on Freshchat is quick. To install StoryXpress in Freshchat:
1. Go to any ticket reply box and click the StoryXpress icon.
2. A modal box appears on the right with an “Authorize Button”.
3. Clicking Authorize Button will open the StoryXpress OAuth popup. Enter your credentials and select workspace to which you want to connect Freshchat.
4. Once done, you will have a list of all videos in the modal.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History1.0 (July 2020)
No release notes found