StoryXpress App
Verified by FreshworksReduce time spent on queries by making videos a part of your solutions.
Published by support(about almost 5 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
StoryXpress
Initially launched as a product video creation tool, StoryXpress has now evolved into a one-stop video marketing platform used by thousands of businesses worldwide.
What can you do with StoryXpress Freshdesk Support App?
By integrating the two platforms, you can directly share the videos you have created, recorded, or uploaded on StoryXpress from within the Freshdesk app. Videos will help you engage customers, solve queries faster and amplify growth.
How does the app work?
Our app is built to help you communicate more effectively with your customers through videos.
1. Go to any ticket reply box and click on the StoryXpress icon.
2. Select the video you want to share.
3. Your Video Link along with a Thumbnail will now be visible on the reply tab that you can resize by clicking on the image.
Once everything is in place, you can share the video instantly.
App Details
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App Details
Categories
Developer Resources
Marketplace Resources
Setting up the StoryXpress app on Freshdesk is quick. Follow the steps below to install StoryXpress app in Freshdesk:
1. Go to any ticket reply box and click on the StoryXpress icon.
2. A modal box appears on the right with an “Authorize Button”.
3. Clicking Authorize Button will open the StoryXpress OAuth page, enter your credentials and Select workspace to which you want to connect Freshdesk.
4. Once done, you will have a list of all videos in the modal.
5. You can select any video to include it in the composer and send it right away.
6. After sending a reply, customers can watch the video and save your time from scheduling meetings or having long conversations.
App Details
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Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
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Version History1.0 (July 2020)
No release notes found