This app is used to access Freshdesk Knowledge Base articles directly from Freshchat. DESCRIPTION The Support Article Search app allows an agent to view Knowledge Base articles right on the Freshchat portal. Once the agent finishes searching for a topic, all the relevant articles show up as links in a popup within the Freshchat portal. When she/he clicks the View icon next to the hyperlinked article title, the link expands to reveal the article in the popup. The agent may also share an article with the end user by simply clicking the Send icon next to the article’s link, upon which the link goes to the message input box automatically. Limitation: An agent can share only one link at a time with the end user through the message input box.