Support Credits
Verified by FreshworksThe app helps user & end user to manage/ support points based on the credits purchased for support.
Published by Arbaan GT Private Limited(about over 3 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This application deducts the pre-purchased credits a company has accumulated in their account, based on the number of minutes/hours spent for the support they have received to resolve the ticket raised by them.
Every One point that has been purchased is equivalent to 10 minutes of support. For example, if a Company (ABC Corp) has 100 credit points in their account, the points are automatically deducted based on the hours/minutes logged by support technician every-time he spends the time to resolve the issue raised by the company.
Note: App once installed should not be uninstalled. As the values that are changed in the points or the time logged without the app functioning will hamper the points calculation process and the app will not be able to identify changes done without the app installed.
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Pre Requisites:
i. Freshdesk API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshdesk API Key at the Right panel.
ii. Before installation of the app, please add a numeric field named "Credit Points" to the company's page. The steps to do the same is briefed below.
App Installation
1. Click on the Admin section after logging in to the freshdesk account.
2. On the search bar at the top, search for Customer Fields.
3. You will be able to see an Icon named Customer Fields under General Settings continue to click on the Customer Fields icon.
4. Select Companies tab on the Top
5. Select Numeric field option to add a new numeric field to Companies
6. Enable "Required while submitting a form"
7. Enter Label value as "Credit Points"
8. Click on "Done" to save the changes.
9. Proceed with the installation.
App Uninstallation
Go to Admin > Helpdesk Productivity > Apps > Credit Score > Uninstall.
If you are facing any issues, Do feel free to reach out to us at support@arbaan.com or create a ticket at https://arbaan.freshdesk.com
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History1.0
No release notes found