This app enables Freshservice to import all your GSuite users to Freshservice account as requesters. The app also ensures that any changes made to the users in GSuite are reflected in Freshservice immediately. Prerequisites: 1. The app should be configured by using your Google Workspace Account Administrator 2. The “Trusted: can access all Google services” option needs to be enabled in the Google Workplace admin settings. Follow the steps mentioned in the solution article : https://help.dragapp.com/en/article/how-do-i-fix-the-this- app-is-blocked-error-message-1xxo9nb/ Features: 1. Import all users from GSuite when the app is installed. 2. Real-time updates and deletes from GSuite. 3. Map custom (Single line text field) and default attributes in GSuite to appropriate Freshservice requester fields. 4. First name, Last name, Primary email address, and Address are mapped to Freshservice requesters by default during the sync. 5. Import filters - the ability to import users based on Address, Organization Name, Department, or Job title. Caveats: 1. Default API Rate Limit & Sync Time This app operates with a default API rate limit of 50 requests per minute (RPM). During the initial installation, if all mapping fields are configured, the app makes approximately 6 API calls per user. As a result, only 8 users can be synced every 5 minutes. For example, if your G Suite account has 4,000 users, the complete sync process could take up to ~42 hours under the default rate limits. 2. Bulk Import Limitation & Best Practices In scenarios involving bulk user imports, where webhook events are triggered instantaneously, the default 50 RPM limit can lead to sync failures. Additionally, the app can only process up to 200 external events per minute. Given the 6 API calls required per user, only 8 users can be successfully synced in such cases. To ensure smooth operation, we strongly recommend: - Increasing the RPM limit before performing bulk imports - Batching the user import in G Suite, limiting each batch to no more than 200 users 3. If you change the primary email for any user in GSuite, the app creates a new requester in Freshservice. The primary email is the unique identifier. 4.If any of the requester fields in Freshservice have been marked mandatory, be sure to map them during the installation. 5. The "Filter Users" option is intended solely for use during the initial installation of the app. It is not applicable for manual updates or real-time user synchronization. 6. The filter Users works only on the first time installation where the app would sync all the users available in the Gsuite. This won't work for Single user updates or updates done manually 7. In Filter User, if you are trying to filter using Organisation Unit Path, kindly configure in the following format : If the user is in Freshworks Inc > India, then the value should be /India, where Freshworks Inc is the root organisation. If the user is in Freshworks Inc > India > Chennai, then the value should be /India/Chennai.