TaskCall's Freshdesk integration is designed to speed up the response of critical customer service disruption issues without needing to interrupt DevOps engineers. The integration provides customer support agents with a powerful console in Freshdesk from where they can mobilize and monitor the incident response process without ever having to leave Freshdesk. It gives them full visibility to backend problems and access to tools to orchestrate a faster resolution. With the ability to view and manage technical problems they are able to provide customers with more relevant information and keep them happy.