TicketGPT Freshdesk
Effortlessly summarize conversation, analyze sentiments & auto-reply to tickets in Freshdesk
Published by Pravar Pro(about almost 2 years ago)
Paid
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Agents can use AI to summarise the ticket conversation, analyze the sentiment of the conversation with an emoji on their screen. Agents can also generate context aware automated replies in a few seconds using the power of AI.
TicketGPT can transform your support agents into superheroes.
Note: For enterprise grade usage and accuracy, please consider using TicketGPT PRO version listed in marketplace.
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Log in using your OpenAI account to generate an API key at https://platform.openai.com/playground.
(You'll need to sign up using your organization's name and set up a USD 10 billing for a better experience).
OpenAI Model - We recommend using the GPT-3.5 model. If your ticket conversation spans across thousands of words, consider selecting models with 16K/32K context. Larger models can analyze more content, but please keep in mind that pricing for larger contexts can be slightly higher.
Generate an API key for Freshdesk at https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key.
Domain - Please enter your <yourdomain>.freshdesk.com.
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