Ticket Family
Verified by FreshworksCreate and link all tickets together like a Family.
Published by support(about over 3 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Link all tickets together like a Family inside your Freshdesk.
Features:
1. Link a parent or child ticket to any of your Freshdesk ticket.
2. View all the child tickets link to a parent ticket.
3. Configure the fields to be updated when you update a parent or child ticket.
Note:
This app contains in-app pricing which has to be purchased from our app store by following this URL https://store.ulgebra.com/?product_id=prod_KlisCYaEOtifPZ
88 installs
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1. Install the extension in your Freshdesk.
2. Enter your Freshdesk domain name
3. Enter your Freshdesk API key and then select install.
4. Now you can able to link your tickets all together like a family.
Refer to the help document
https://apps.ulgebra.com/freshworks/freshdesk/ticket-family
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History1.0 (October 2021)
No release notes found