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We implemented user-level access for the application. Users can define this access on the settings page during installation and modify it later on the same page.
Create : With create access, they can create schedules.
View : With view access, they can view all schedules.
Edit : With edit access, they can edit all schedules.
Delete : With delete access, they can delete all schedules.
Full access : With full access, they can view all modules in the app (executed schedules and deleted schedules) and perform all the above operations.
Once the app is installed, based on their access level, the users of the organization will be able to:
1. Create a custom scheduler at the intervals that best suit your business.
2. With all the necessary ticket fields populated, customizing the ticket content becomes a breeze.
3. Edit the created schedulers when necessary
4. Keep track of existing schedules and also the schedules that got successfully triggered.
5. Track completed schedules in the deleted schedules space.
1. Open the Ticket Scheduler app from your gallery.
2. Enter the Freshdesk API key and domain URL to complete the installation.
3. The full app gets installed, and the same can be found under the settings gear Icon.
4. Click on the app to create schedules.
Feel free to reach out for any clarifications.
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