TicketGPT Freshservice
Effortlessly summarize conversations, analyze sentiments & auto-reply to tickets.
Published by Pravar Pro(about almost 2 years ago)
Paid
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Agents can use AI to summarise a ticket conversation, analyse and display/ exhibit the sentiment of the conversation with an emoji on their screen. Agents can also generate context-aware automated replies in a few seconds using the power of AI.
Note: Please use the TicketGPT PRO version for enterprise grade usage and better accuracy.
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Log in using your OpenAI account to generate an API key at https://platform.openai.com/playground.
(You'll need to sign up using your organization's name and set up a USD 10 billing for a better experience).
OpenAI Model - We recommend using the GPT-3.5 model. If your ticket conversation spans across thousands of words, consider selecting models with 16K or 32K context. Larger models can analyze more content, but please keep in mind that pricing for larger contexts can be slightly higher.
Generate an API key for FreshService at https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key-
Domain - Please enter your <yourdomain>.freshservice.com.
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