1. To install the app, you first need to buy the license key. Click here to purchase the license for Twilio Whatsapp and SMS Integration. Once you purchase it, you’ll receive the License Key in your inbox. 2. Next, go to your Freshdesk dashboard and click the gear icon on the left. Scroll down to Helpdesk Productivity and click Apps. Click Get More Apps and search for Twilio Plus. Click the Install button to install the App. 3. You will then see a login form. If this is your first time using Twilio Plus, you’ll have to create an account by filling up your details and setting a password. 4. Once, you’ve registered, you’ll need to enter the License Key you received when purchasing the App. 5. Next follows Integration Settings. Enter the following integration settings to validate your Twilio account: Twilio phone number Twilio SID Twilio Auth Token Click Validate Twilio account. It will show you a success message if the account is validated successfully. Need help in finding these? Refer to our Knowledge Base. http://twilioplus.codup.io/support/solutions 6.You'll need a Twilio paid account to use our app. Due to the limitations of the Twilio trial account, you will not be able to use all of the features of our application. Link: https://www.twilio.com/login 7.To use this app you need to buy a Twilio dedicated number & to get this number please navigate to this Link: https://support.twilio.com/hc/en-us/articles/223135247-How-to-Search-for-and-Buy-a-Twilio-Phone-Number-from-Console 8. Enter the following integration settings to validate your Freshdesk account: Freshdesk domain Freshdesk API key Click Validate Freshdesk account. It will show a success message if the account is validated successfully. Need help in finding these? Refer to our Knowledge Base. http://twilioplus.codup.io/support/solutions Once your accounts are validated, you can configure settings for your Twilio Plus app. 9. To use this app you need to buy a Twilio dedicated number & to get this number please navigate to this Link: https://support.twilio.com/hc/en-us/articles/223135247-How-to-Search-for-and-Buy-a-Twilio-Phone-Number-from-Console 10. To connect to WhatsApp you need to request Twilio support for approval Link: https://console.twilio.com/us1/develop/sms/senders/whatsapp-senders?frameUrl=%2Fconsole%2Fsms%2Fwhatsapp%2Fsenders%3Fx-target-region%3Dus1