UserView by Upscope
Verified by FreshworksProvide incredible customer service by seeing what your customer sees in one click from Freshchat.
Published by Sysap(about 7 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
With UserView by Upscope, you can instantly view your customer’s screen in one click, directly from Freshchat and without any downloads.
Not only can you see what they see, but you can also take control to scroll, click, and guide them right on their screen when they feel stuck.
UserView offers instant, interactive, no-download screen sharing, helping teams resolve issues up to 30% faster per support request.
Trusted by teams in healthcare, finance, real estate, hospitality, and retail, UserView is built for businesses that involve non-technical users.
App Details
Categories
Developer Resources
Marketplace Resources
300+ installs
Sign in to review app
2
5
4
3
2
1
App Details
Categories
Developer Resources
Marketplace Resources
1. Sign up for UserView.
2. Copy and paste the UserView JavaScript code onto all the web pages where you want to support your users.
3. Install the UserView app via the Freshchat Marketplace.
4. When you’re chatting with a user, a UserView screen sharing link will appear in the Freshchat panel.
5. Click the link to see their screen and remotely guide them.
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
No
Is the End-User data encrypted in transit?
No
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
0
Does your app allow customers to request a custom End-User Data retention period?
No
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshwork's product URL to proceed
https://
Proceed
Version History4.0 (June 2025)
Bug fixes, added more logging
3.0 (September 2024)
Bug fixes and better error handling
2.0 (February 2023)
No release notes found
1.0 (September 2021)
No release notes found