Freshworks Marketplace

If you want to convert an URL contained in any of the custom ticket fields to a Hyperlink and make it a clickable field, then this the app for you.

Published by Artis(about over 3 years ago)

Free

5.0 (2)

200+

Version 1.0

Supported for

Freshdesk

Freshdesk Omni

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

Install

Overview

Ratings and Review

Installation Instructions

Privacy & Security

Convert the text contained in a custom text field(s) and display as a hyperlink in the Contact Details widget of your Freshdesk ticket page. Store multiple hyperlinks related to a ticket within the ticket Quick access to a website with single a click No need to copy/paste a URL Improve agents’ productivity

App Details

Categories

Productivity, Utility & Workflows

Developer Resources

Developer Support Website

Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQs Marketplace User Terms

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Hide any field in a Freshdesk ticket based on the condition(s) preset by the user.

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Automatically set 'From' email based on ticket properties, simplifying multiple support emails.

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Customize dropdown and dependent field options based on ticket field values.

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5.0

200+ installs

Derek Blaiotta

7 months ago

So far, so good. does as advertised

App Details

Categories

Productivity, Utility & Workflows

Developer Resources

Developer Support Website

Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQs Marketplace User Terms

You may also like

Hide Fields

Hide any field in a Freshdesk ticket based on the condition(s) preset by the user.

Customize From Email Address

Automatically set 'From' email based on ticket properties, simplifying multiple support emails.

Set Ticket Field Options

Customize dropdown and dependent field options based on ticket field values.

Microsoft Teams

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Explore more apps

To install this application, you need two things Freshdesk account Domain name and API Key Log in to your Freshdesk account Get Domain name listed in the URL (Ex: example.freshdesk.com) Click on your Profile Picture on the top right and select Profile Settings In the sidebar on the right, you will find the API Key Copy-paste these on the app installation page and click on Authenticate Select Custom field(s) that contain URL Click on Install to save these settings in your account

App Details

Categories

Productivity, Utility & Workflows

Developer Resources

Developer Support Website

Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQs Marketplace User Terms

You may also like

Hide Fields

Hide any field in a Freshdesk ticket based on the condition(s) preset by the user.

Customize From Email Address

Automatically set 'From' email based on ticket properties, simplifying multiple support emails.

Set Ticket Field Options

Customize dropdown and dependent field options based on ticket field values.

Microsoft Teams

Simplify cross-team collaboration and enable contextual customer support with Microsoft Teams app

Explore more apps

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

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Can End-User data be accessed through your app logs?

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