Viewabo helps Freshdesk teams troubleshoot issues faster and more accurately by letting agents see through a customer’s smartphone camera without any app download. Whether live or on their own time, customers can share a secure video feed or send short video clips of the problem. All recordings are saved to the Freshdesk ticket for easy reference, improving first-contact resolution and reducing unnecessary travel or labor costs. Key Features * No-download sharing — Customers join instantly via a secure link * Live visual support — Diagnose and guide customers in real time * Asynchronous capture — Review customer-submitted video clips at your convenience * Ticket integration — Attach videos directly to Freshdesk tickets * Dual-mode flexibility — Switch between real-time and asynchronous assistance Business Benefits * Faster resolution times and higher first-contact fix rates * Reduced travel, labor, and repeat visits * Improved customer satisfaction through clear, visual guidance * Centralized record of visual evidence within Freshdesk Example Use Case An agent receives a ticket about a home appliance not working. Instead of exchanging multiple messages, they send a secure Viewabo link. Within seconds, they see the issue live, guide the customer to fix it, and close the ticket in minutes. If the customer can’t connect live, they record a short video for the agent to review later — saving time for both sides. Call to Action Start resolving issues faster and more efficiently. Install Viewabo for Freshdesk today.