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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Managing automation rules is essential for delivering efficient customer support, but over time, duplicate rules can accumulate, leading to confusion, unnecessary triggers, and inefficient processes. The Workflow Deduplicator app scans your Freshdesk account to detect duplicate automation rules configured under the same trigger conditions and actions.
With an intuitive interface, the app displays a list of identified duplicates and provides users with the option to review and delete them effortlessly. Whether you are auditing your workflows or cleaning up old configurations, this app ensures your automation stays lean, organized, and effective.
Key Features:
- Automatically detects duplicate automation rules based on conditions and actions.
- Lists duplicates for easy review.
- One-click deletion of unnecessary duplicate rules.
- Helps maintain a clean and optimized Freshdesk automation setup.
- Reduces risk of conflicting rule executions and enhances performance.
1. In the Authorization tab, Enter the Freshdesk Domain Name.
For example, if your Freshdesk URL is https://test-example.freshdesk.com, the Freshdesk Domain Name should be: test-example.freshdesk.com.
2. Enter the Freshdesk API key as generated in the Freshdesk account.
Reference link: https://support.freshdesk.com/en/support/solutions/articles/215517
3. Click the "Validate" button to verify the credentials. On successful validation, the app will redirect to the next tab.
4. In the "App Settings" tab, users can choose the roles to which app access should be granted.
5. In the "Email Settings" tab, users have the option to designate the email address to which error and warning notifications will be sent.
6. Click the "Install" button to complete the app installation process.
7. Once installed, the app is ready for use within your Freshdesk environment.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
1.0 (September 2025)
No release notes found
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