Integrating with Worktual, freshworks allows for direct communication with customers, offering the ability to click to call, send SMS, email, and chat to customers from the Worktual platform. Key Features of this app include: - Directly chat or call with customers using Worktual application from freshworks - Handle the overall customer journey based on conversations from omnichannel sources such as Call, Email, SMS, Facebook, Instagram, Whatsapp, and chatbot - Use the "click to call" feature from freshworks - Transfer customer conversations between Agent, Supervisor, or Admin - Create activity after ending the disposition status from Worktual, generating a contact activity in freshworks Advantages of using this app are: - Seamless and efficient communication with customers across various channels - Centralized customer journey management for a more streamlined process - Enhanced productivity and customer engagement through integrated communication tools Don't miss out on the opportunity to revolutionize your customer communication and management. Install the Integrating with Worktual app today and experience the difference it can make for your business!