Working of App : Integrating Youtube to Freshdesk will enable you to automatically fetch all comments on a particular video or channel and create Freshdesk ticket out of it. You can reply to the comment directly from Freshdesk which gets added as a reply to the comment on Youtube. This integration helps you keep track of the comments being left on your Youtube video and makes replying to them a breeze! Set up: 1. Configure the app by entering Freshdesk API key, Subdomain, Google Oauth credentials etc. 2. Add the Youtube video or a channel from which you want to fetch the comments. 3. Set the time interval for fetching the comments and enable the app. Features: 1. Tickets are created for every comment added during the time interval. 2. Every reply to the comment on Youtube is added as a reply in Freshdesk under the same ticket. 3. Agents can reply to the comment by adding a reply in Freshdesk.