With this Zapier app, you can integrate Freshdesk toyour Zapier account and create Zaps. Zaps use an action in Freshdesk as a trigger to perform an action in another app. Following are supported triggers in this Zapier integration: • When a new customer is created. • When a Note is added to a Ticket. • When a new ticket is created in Freshdesk. • When a Ticket is updated. • When a user is updated. Following are the supported actions: • Add Notes to a Ticket - Add Private or Public notes to a Freshdesk Support Ticket • Create Forum Topic - Create a new Forum Topic on Freshdesk Forums • Create Forum Category - Creates a Forum Category • Create Company - Allows you to create a Company entry in Freshdesk. • Create Ticket - Create a ticket in Freshdesk for your domain • Create User - Allows you to create a User/Customer in Freshdesk for your support domain • Create Forum - Creates a Forum under a Category Extend the capabilities of your helpdesk software and improve automation