Zoho CRM Connector App
Verified by FreshworksSync data between Freshdesk and Zoho CRM
Published by Freshworks(about 2 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Zoho CRM Connector app seamlessly integrates Freshdesk and Zoho CRM, enhancing data flow and operational efficiency.
The app allows syncing of contacts and accounts. For syncing other objects, please contact support@freshdesk.com. For more details, refer to the article - https://support.freshdesk.com/en/support/solutions/articles/50000009990
With the data sync feature, you can do the following:
Data sync from Zoho CRM to Freshdesk:
1. Generate reports on Freshdesk based on Zoho CRM data.
2. Run automation on Freshdesk tickets using Zoho CRM information.
Data sync from Freshdesk to Zoho CRM:
1. Keep the sales team in sync with data from Freshdesk
2. Run reports on Zoho CRM using data from Freshdesk tickets.
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1. Install the App:
- Go to Admin -> Apps in Freshdesk and search for ‘Zoho CRM Connector App’.
- Click on Install and connect your Freshdesk account.
2. Connect Freshdesk:
Note: You need to have Account admin access on Freshdesk to install the app
- Enter your Freshdesk domain (format: `yourcompany.freshdesk.com`).
- Enter an admin Freshdesk API key:
- Find it under Profile Settings > View API key.
- Complete captcha verification to retrieve the key.
- Select the agents who will have access to the Zoho CRM configuration
- Click 'Install' to complete the setup.
For detailed instructions on how to configure data sync, refer to this article - https://support.freshdesk.com/en/support/solutions/articles/50000009990
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