The Sandeza's Arta app solves the problem of fragmented communication tools by seamlessly integrating Zoom Phone with Freshdesk, creating a unified communication hub for optimized agent productivity and enhanced customer support experience. Key Features of this app include: - Unified Workspace: Context switching between applications is eliminated while maintaining complete customer interaction history for faster issue resolution. - Comprehensive Call Management: Agents can make inbound and outbound calls directly within the Freshdesk interface. - Detailed Call History: Agents have access to recent call logs and Freshdesk contacts for better customer insights. - One-Click Calling: Easy click-to-call functionality from recent call logs and contact records for instant customer connection. - Automatic Ticket Display: Complete list of tickets created for that contact is automatically displayed when a call connects, giving agents immediate access to previous support interactions. - Ticket Creation: Agents can create a ticket during a call, and if missed, the app offers a post-call option to automatically generate a ticket for that conversation. - Integrated Note Taking: Agents can add notes to specific tickets during calls for better case management. - Automatic Call Documentation: Call recordings and basic call details are captured as end-call notes, creating a complete audit trail of customer communications. - Schedule Meetings: Users can schedule Zoom meetings linked to specific tickets directly from Freshdesk. - List Meetings: Users can view upcoming scheduled meetings at a glance to stay organized and prepared. Advantages of using this app are: - Improved Agent Productivity: Seamless integration and comprehensive call management tools streamline agent workflow and increase productivity. - Enhanced Customer Support: Access to detailed call history and automatic ticket display provides agents with the necessary customer context for superior support. - Increased Efficiency: Eliminating the need to switch between applications and providing automatic call documentation saves time and improves overall efficiency.