Self-service
Empower customers to find answers fast across their favorite channels. With intelligent bots to resolve issues, agents can focus where they’re needed.
Smart self-service—anytime, anywhere
Resolve more customer requests and issues without an agent. Quickly and easily deploy intelligent chat, email, and voice bots to help customers 24/7.
Deflect inquiries, save time, scale service
Agents overwhelmed? Conversational chatbots can handle the volume and repetition. Chatbots deliver fast, personalized service, transitioning to an agent as needed. AI spots opportunities to automate, then creates and deploys new chatbots to address them.
Expand your k-base, not your workload
End the search. Give customers the information they need, when they need it. Intelligent bots can send the right article or a summary, then collect feedback on its usefulness. Need a new article? Just ask AI to create a draft with a simple prompt.
Your brand, your portal
Provide a deeper level of help with customizable self-service portals that connect customers to your knowledge base, community forums, chat, contact information, and more. Let customers open tickets, contact agents—it’s all up to you.
Explore more capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of features and capabilities enhanced with AI.
Omnichannel solution
Engage customers wherever they are, including email, text, social, and other channels.
Advanced ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Unified agent workspace
Bring data, tools, and processes together for maximum efficiency and convenience.
AI and automation
Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.
Collaboration
Work together easily with communication, information, and automation all in one place.
Intelligent insights and analytics
Stay ahead of emerging issues with proactive, AI-driven insights and next steps.
Streamlined admin
Take the pressure off admins with AI, workflow automation, and easy customizations.
Integrations
Scalability, not complexity. Freshworks Customer Service Suite lets you deepen personalization by connecting bots with apps to bring in critical data.
Convert one-on-one conversations to tickets and handle them with ease.
Track and create tickets from customer comments and replies without switching screens.
Handle knowledge base, forums, and support requests in one single view.
Shopify
Connect to your Shopify store and engage with customers across multiple channels.
WooCommerce
Easily manage your store’s order information, such as order status, date, and discounts.
IDfy
Improve customer service with bot technology to streamline ID verification tasks.
Related resources
Explore how gen AI and all-in-one capabilities are transforming customer service. Boost CX. Improve agent productivity. Lock in competitive advantage.
Forrester on the TEI of Freshworks
See the Total Economic ImpactTM of ticketing and conversational support in one with Freshworks.
Meet Freddy AI, your agents’ new best friend
See how AI can help agents resolve issues faster, taking productivity to another level.
Tata resolves half of all queries with chatbots
Learn why Freshworks was the only choice for launching India’s first super app, Tata Neu.
PhonePe deflects 80% of tickets with bots
With chatbots automating queries, PhonePe can serve over 300 million users.
Deflect, delight, repeat. Try it, free.
14 days. No credit card required. No strings attached.