Experience a robust IT helpdesk with Freshservice

Our IT helpdesk system covers everything from Asset management, CMDB management to Knowledge bases, and more.

Request Demo

14 days trial. No credit card required.

Vorfallmanagement-Tool
Schließen Sie sich führenden Teams an, die mit menschenzentrierter KI schnell Wirkung erzielen

Digitally transform your business with Freshservice

Streamline ticketing processOmnichannel supportMultiple SLA PoliciesAutomate your IT help desk

Streamline ticketing process

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Ticketing Dashboard

Get ITIL-aligned features when you choose Freshservice

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.

Von führenden Branchenexpert:innen empfohlen

gartner-itsm
software-products
TrustRadius
Forrester

Not convinced? Here are more reasons to choose Freshservice

Deliver Hassle-free serviceManage assets from a single paneReach users where they areMake informed decisions

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Ticketing Dashboard

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

Freshservice ist die am besten bewertete Servicedesk-Software auf dem Markt

Quelle: Gartner Peer Review 2019

Criteria

[object Object]

[object Object]

[object Object]

[object Object]

[object Object]

[object Object]

Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5

Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5

Service & Support

4.5

4.4

4.6

4.4

4.5

4.2

Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5

Willingness to recommend

84%

69%

89%

80%

88%

83%

Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

Bei uns sind Sie in guten Händen.

features-image-soc2
ES US Badge
features-image-gdpr

So profitiert unsere Kundschaft von Freshservice

Sumit kohli

Unsere Vision war es, eine Helpdesk-Software zu finden, die für die Endnutzer:innen einfach und dennoch modern ist. Freshservice hat geprüft, was wir wirklich wollten. Sie haben sich um uns gekümmert und uns gut versorgt.

Sumit KohliEducation First

Registrieren Sie sich noch heute bei Freshservice

Nutzen Sie jetzt die Testversion – 14 Tage kostenlos. Keine Kreditkarte erforderlich. Vollkommen unverbindlich.

Kostenlos registrierenDemo anfordern