Breaking the silos: Aligning dev and IT for modern incident response
Learn how organizations are improving incident response by aligning IT, DevOps, and site reliability engineering (SRE) teams around a shared incident lifecycle. Explore how better coordination, faster communication, and shared visibility can help teams respond to incidents more effectively, reduce operational friction, and improve service reliability.
Duration: 22 minutes
Key takeaways
Learn why disconnected workflows can slow incident response and increase operational friction
Explore how shared visibility and real-time coordination can help align IT, DevOps, and SRE teams during incidents
Understand how leading organizations are reducing response times by improving communication and incident workflows
Learn why incident response should focus on faster mitigation, better context, and continuous learning
Explore how organizations are connecting operational recovery with user impact to improve reliability
Presented by
Robert Ross
Senior Director, Product Management, Freshworks
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