Webinars
Your hub for IT service management, customer service, and AI innovation. Learn how to transform your service operations with practical insights and hands-on demonstrations.
Recommended for you
Handpicked virtual events to help you solve today's biggest service challenges.
What's new in Freshservice
Where coordinated action takes shape. Join us to see how teams cut friction across the enterprise and unlock agility, speed, and innovation for every team.
A fresh approach to ITAM: Unifying CMDB, discovery, and dependency mapping
Join our live demonstration to see how Freshservice ITAM delivers complete, agentless visibility across your entire environment—from data center racks to cloud instances—in a single, unified platform.
Date: Thursday, November 19, 2026
Time: 10:00 a.m. IST | 11:00 a.m. GMT | 9:00 a.m. PST
From alert to resolution: Building a modern incident response model for engineering & IT
Join Freshworks and FireHydrant to explore how modern organisations can connect engineering response with IT service operations, creating a more coordinated approach from the first alert through to resolution and learning.
Date: Wednesday, November 25, 2026
Time: 3:00 p.m. GMT | 4:00 p.m. CET
A fresh approach to ITAM: Unifying CMDB, discovery, and dependency mapping
Join our live demonstration to see how Freshservice ITAM delivers complete, agentless visibility across your entire environment—from data center racks to cloud instances—in a single, unified platform.
From alert to resolution: Building a modern incident response model for engineering & IT
Join Freshworks and FireHydrant to explore how modern organisations can connect engineering response with IT service operations, creating a more coordinated approach from the first alert through to resolution and learning.
IT Service Management
Explore webinars on modern IT service management covering best practices, emerging trends, and real-world strategies to improve service delivery.
A fresh approach to ITAM: Unifying CMDB, discovery, and dependency mapping
Join our live demonstration to see how Freshservice ITAM delivers complete, agentless visibility across your entire environment—from data center racks to cloud instances—in a single, unified platform.
Date: Thursday, November 19, 2026
Time: 10:00 a.m. IST | 11:00 a.m. GMT | 9:00 a.m. PST
From alert to resolution: Building a modern incident response model for engineering & IT
Join Freshworks and FireHydrant to explore how modern organisations can connect engineering response with IT service operations, creating a more coordinated approach from the first alert through to resolution and learning.
Date: Wednesday, November 25, 2026
Time: 3:00 p.m. GMT | 4:00 p.m. CET
Beyond the breakup: What modern service operations should look like
Join us for a practical 45-minute session exploring what modern service operations should look like - and how the right platform helps IT teams move from operational complexity to measurable results.
Date: Thursday, November 26, 2026
Time: 3:00 p.m. GMT | 4:00 p.m. CET
From alert to resolution: See modern incident management in action
Join Freshworks and FireHydrant for a 30-minute live demonstration following a realistic incident from the first alert through to recovery and learning.
Date: Wednesday, December 2, 2026
Time: 3:00 p.m. GMT | 4:00 p.m. CET
Modern service operations in action: See Freshservice in action
Join Freshworks for a 30-minute live demonstration showing what modern service operations can look like in practice, and how Freshservice brings ITSM, asset management, AI, automation and employee service together in one intuitive platform.
Date: Thursday, December 10, 2026
Time: 3:00 p.m. GMT | 4:00 p.m. CET
A fresh approach to ITSM: KeHE Distributor’s move from Atlassian Jira Service Management
Hear how KeHE Distributor reassessed its service-management approach, transitioned to Freshservice, and built a foundation designed to scale with the business.
🕔 53 minutes
Customer Service
Discover webinars on delivering exceptional customer service featuring strategies, trends, and insights to elevate support experiences.
![[Webinar] Freshdesk Unboxed: The AI Edition](/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fasset%2F2f5a9a8f-ba5d-43f7-9998-fcf6d6e60601%2FFdesk-Knowledge-Card-Approval-Workflow.webp&w=3840&q=75)
Freshdesk Unboxed: The AI Edition
A quick demo of Freshdesk alongside a spotlight on one powerful AI use case, live, every two weeks. Pick a slot, grab a coffee, and give Freshdesk a spin in 30 minutes.
Date: Tuesday, November 10, 2026
Time: 11:30 a.m. GMT | 9:00 a.m. PST
Handle Tickets Faster, Smarter, Better with Freddy AI Copilot
Too many tickets and repetitive work? This session shows how to change that with Freddy AI Copilot. From summaries and reply suggestions to translation and auto triage, learn to cut effort, respond faster, and focus on what matters most.
🕔 35 minutes
Building the human-AI partnership: A CX leader's guide to deploying AI customers actually trust
Discover how to deploy AI that earns customer trust, amplifies your agents, and turns service insights into strategic intelligence.
🕔 60 minutes
Activating AI value with Freshdesk: Rethinking agent productivity in the age of AI
See how AI reshapes day-to-day customer service operations, with demo, real customer examples, and practical insights you can apply to your team.
🕔 35 minutes
Top 5 customer service priorities
Uncover the strategic imperatives leading brands are committing to redefine customer service.
🕔 28 minutes
Freddy AI copilot masterclass
In this masterclass, our product experts will show how Freddy AI Copilot helps admins streamline operations, from breaking language barriers to automating ticket routing so teams deliver faster, smarter resolutions at scale.
🕔 60 minutes
First Look
Join our product experts live to see how AI-first IT and customer service software can deliver exceptional employee customer experiences.
Refresh Virtual Summit 2026
Catch sessions from Refresh Virtual Summit 2026 on-demand and discover actionable insights from industry experts, customers, and Freshworks leaders.
Service transformation made real featuring Freshworks’ CEO Dennis Woodside
Watch this on-demand Refresh Virtual Summit keynote on how IT organizations are evolving in an increasingly AI-driven world. Hear how AI, automation, and unified service management are helping organizations build faster, more resilient IT experiences.
🕔 17 minutes
Service transformation made real featuring Freshworks’ CPO Srini Raghavan
Explore the latest innovations in IT service management and AI-powered service delivery. See how organizations are simplifying IT operations, reducing silos, and improving employee experiences with unified service management.
🕔 25 minutes
Service transformation made real featuring Forrester’s Julie Mohr, Ashley FDE’s Pete Petrocelli, and Freshworks’ CMO Kady Srinivasan
Explore how organizations are moving from AI experimentation to service transformation. Hear industry perspectives on building strong data foundations, rethinking workflows, and adopting AI to improve employee experiences and business outcomes.
🕔 20 minutes
The future of employee experience: Building proactive, autonomous service operations
Explore how unifying IT service management (ITSM) and IT operations management (ITOM) can reduce friction, improve collaboration, and enhance employee experiences. Learn how connected data helps AI deliver faster, more efficient service.
🕔 30 minutes
AI agents in action: Purpose-built for IT and HR service delivery
Explore how no-code AI agents can deliver faster, more personalized employee support, automate repetitive tasks, and improve service experiences. Learn how AI Agent Studio enables more proactive and intelligent service delivery.
🕔 16 minutes
Breaking the silos: Aligning dev and IT for modern incident response
Learn how organizations are aligning IT, DevOps, and site reliability engineering (SRE) teams to improve incident response. Explore how better coordination, communication, and visibility can reduce operational friction and improve service reliability.
🕔 22 minutes
Explore the possibilities
Uncomplicate your IT and customer service