Breaking barriers: How CIOs can navigate AI procurement challenges featuring Forrester
AI adoption often stalls before it reaches production, slowed by questions around ROI, governance, security, and stakeholder alignment. In this Refresh Virtual Summit fireside chat, hear perspectives from industry leaders on how CIOs can navigate common AI procurement challenges and build momentum for adoption. Explore why IT service management (ITSM) is emerging as a practical starting point for AI, and learn how organizations are balancing experimentation with measurable business outcomes.
Duration: 27 minutes
Key takeaways
Learn why IT service management (ITSM) is a strong starting point for AI adoption and operational quick wins
Understand how organizations are approaching ROI, productivity gains, and business value for AI initiatives
Explore practical ways to align Finance, Legal, Security, and IT stakeholders around AI adoption
Learn why governance, trusted data, and workflow redesign are critical for scaling AI successfully
Hear how CIOs are balancing experimentation with long-term operational impact
Presented by
Ashwin Ballal
Chief Information Officer, Freshworks
Jason Aloia
Vice President, Product Management, Freshworks
Will McKeon-White
Senior Analyst, Forrester
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