Customer panel: From pilots to production — Operationalizing AI to enhance employee experiences
Moving from AI experimentation to meaningful outcomes starts with the right operational foundation. In this Refresh Virtual Summit customer panel, hear how organizations are replacing fragmented legacy environments with a unified approach to service delivery. Learn how IT leaders are improving visibility, streamlining operations, and creating better employee experiences through automation, standardization, and more connected service workflows.
Duration: 22 minutes
Key takeaways
Learn how organizations are moving from fragmented systems to unified service platforms
Understand how standardization and shared workflows can improve visibility and streamline service delivery
Explore how IT leaders are using automation to reduce manual effort and improve employee experiences
Learn why strong operational foundations and trusted data are critical for scaling AI initiatives
Hear practical lessons on driving adoption, managing change, and building momentum for service transformation
Presented by
Chris Kairinos
Senior Director, Global Client Services & Operations, A+E Global Media
Enrique Ortegon
Senior Vice President & General Manager - Americas, Freshworks
Markus Gaulke
Platform IT Manager, New Balance
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