Service transformation made real featuring Freshworks’ CEO Dennis Woodside
Watch this on-demand Refresh Virtual Summit keynote on how IT organizations are evolving in an increasingly AI-driven world. Hear how AI, automation, and unified service management are helping organizations build faster, more resilient IT experiences.
Duration: 17 minutes
Key takeaways
Learn how agile enterprises are using speed and operational efficiency to stay competitive
Understand how AI agents and automation are changing IT service management and incident response
Explore the shift from reactive issue resolution to proactive operations and outage prevention
Learn how employee experience is reshaping service delivery beyond traditional service-level agreements (SLAs)
Understand the importance of governance and trust as AI becomes more embedded in IT operations
Presented by
Dennis Woodside
CEO and President, Freshworks