The future of employee experience: Building proactive, autonomous service operations
Explore how bringing IT service management (ITSM) and IT operations management (ITOM) together on a shared platform can reduce friction, improve collaboration, and create better employee experiences. Learn how connected data and contextual intelligence can help AI agents reason, act, and support faster, more efficient service delivery.
Duration: 30 minutes
Key takeaways
Learn how a ServiceOps strategy can unify ITSM and ITOM
Understand why shared context and connected data are critical for proactive, autonomous service operations
Explore how a configuration management database (CMDB) and contextual intelligence can improve AI-driven service delivery
Learn how unified workflows can reduce friction between teams and improve employee experiences
Hear how organizations are preparing for a future of more proactive and intelligent service operations
Presented by
Gautam Sethi
Chief Information & Technology Officer, Fairfax County Public Schools
Ido Benmoshe
Vice President, Product Management, Freshworks
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