Service transformation made real featuring Freshworks’ CPO Srini Raghavan
Watch this on-demand Refresh Virtual Summit session to explore the latest innovations in IT service management and AI-powered service delivery. Through product updates, customer examples, and live demonstrations, learn how organizations are simplifying IT operations, reducing silos, and improving employee experiences with unified service management and domain-specific AI.
Duration: 25 minutes
Key takeaways
Explore new innovations in IT asset management, IT operations management, and unified service management
Learn how AI agents can support employee service across IT, HR, and business teams
Understand how organizations are reducing complexity with connected systems and a single source of truth
See how experience level agreements (XLAs) are helping teams measure employee experience alongside operational performance
Learn how AI-powered insights and automation can help improve efficiency and speed resolution times
Presented by
Srini Raghavan
Chief Product Officer, Freshworks
Patrick Rhoads
Solution Engineer, Freshworks
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