What’s new in Freshservice: AI-powered innovation across service and operations
Modern service and operations teams need more than automation. They need intelligence, visibility, and connected workflows that help teams move faster and reduce disruption. In this Refresh Virtual Summit session, explore the latest Freshservice innovations across IT service management (ITSM) and IT operations management (ITOM), including AI-powered change intelligence, experience level agreements (XLAs), no-code AI agents, and cloud-native infrastructure management. Through live demonstrations, learn how organizations can improve service experiences, manage change with confidence, and move from reactive support to more proactive operations.
Duration: 29 minutes
Key takeaways
Explore the latest Freshservice innovations across service management and operations
Learn how no-code AI agents can automate service delivery across IT, HR, and business teams
Understand how experience level agreements (XLAs) can help teams measure and improve employee experiences
See how AI-powered change intelligence and connected service context can help reduce risk and prevent disruption
Learn how unified workflows and proactive insights can help teams improve operational efficiency and service delivery
Presented by
Morgan Parker
Senior Solution Engineer, Freshworks
Michael Bresloff
Lead - Solution Engineer, Freshworks
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