ON-DEMAND WEBINAR

The real cost of complexity—and how businesses can find relief

The hidden “complexity tax” slows growth, demotivates teams, and saps 7% of annual revenue. Join Constellation Research's Liz Miller, and Freshworks' Ryan Vesely, Director, Solution Engineering, to dig into our new Global Cost of Complexity Report, and see how to simplify, streamline, and grow.

Available on demand Duration: 60 minutes

Cover art for the 2026 Service Desk Blueprint white paper from Freshworks, topic for a webinar reframing the service desk for what it has become in 2026: a strategic, AI-assisted, people-ready function that helps smaller IT teams scale without complexity.

Key leadership takeaways

In just one hour, you’ll get tips and tactics on:

  • Top “complexity hot spots” in many organizations—and the fixes

  • Consolidating tools, improving integrations, and rethinking workflows

  • Evaluating platforms and vendors for reducing (not adding) friction

  • A data-backed business case for simplification

Uncomplicated-service-management-Dec-switchback-image

Additional insights:

  • Why employees are stuck in “work about work”: context-switching, manual workflows, and tool overload hurt retention and engagement.

  • The competitive advantage of simplifying: data on how reducing complexity unlocks better CX, EX, and decision-making.

  • The complexity-cutting roadmap: streamline your tech stack, streamline workflows, and create more intuitive, unified experiences 

  • Other key findings: Our global survey of 700+ business leaders on productivity, employee experience, and customer satisfaction.

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MEET THE SPEAKERS

These experts will dive into the new proprietary research showing exactly what complexity costs a business—and the impact it's having on growth.